9/12/2023 0 Comments Binance customer service wait time![]() We’ve also made a few additional redactions that weren’t made by the FTC FOIA Office, to protect the users’ privacy. Some of the complaints below have been lightly edited for spelling and readability. But Binance is incredibly hard to pin down, if only because it supposedly “ has no headquarters.” Regulators around the world are unhappy with Binance and the way it does business, allowing CEO Changpeng Zhao to amass a fortune in the billions. Today, Gizmodo is sharing a small sample of the complaints filed with the FTC against Binance because it serves as an enlightening snapshot of this wild time in cryptocurrency’s history. This is also a common scam in other industries online - asking for money to be deposited before the supposed big winnings can be released to the mark. Obviously anyone actually employed with Binance wouldn’t be using a random Gmail account that any person on the internet can create. As one example, a person who was communicating with a Gmail account named appears to have asked for a $US200 ($269) payment before the person’s “mined bitcoin” could be released to them. The third pattern appears to be complaints from people who were likely never interacting with Binance to begin with. Binance also lacks any way to get customer service via email. This is a common scam and it’s one we’ve seen before during FOIA investigations of companies like Tinder. The company doesn’t have a phone number for customers, which means that when you search Google for one, all you’re seeing are numbers seeded by scam artists, not Binance. The second pattern is a number of people who say they were scammed while trying to find a customer support phone number online for Binance and wound up getting taken for a ride by people not affiliated with Binance. Other times, people say they deposited money but simply aren’t able to take any money out for weeks and sometimes months, assuming they could access the money at all. Most often, but not always, it appears their accounts were flagged for “suspicious activity” and the people are unsure how to then withdraw their money from Binance, even after trying to verify their identity. The first, and arguably most alarming pattern, appears to be people who put large amounts of money into Binance but say they can’t get their money out.
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